Privacy policy.
At Wattle Crescent Head, we care deeply about your privacy. Whether you’re coming to move, rest, connect, or simply say hello, we respect your personal information and are committed to handling it with integrity and transparency.
We follow the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth). Here’s how we collect, use, protect, and share the personal details you trust us with.
What kind of information we collect
Depending on how you connect with us, we may collect:
Your name, email, phone number, and address
Emergency contact details for your safety
Information about your health and wellbeing (as relevant to the classes, workshops, or retreats you participate in)
What you're interested in — every interest is kept with purpose to cater for you
Records of your bookings and attendance at Wattle Crescent Head
If you're applying for a role or working with us: your background, qualifications, and relevant experience
If you're offering your services or products to us: details about your offerings and pricing
How we collect your information
We collect personal information directly from you — for example:
When you book a class or sign up for a retreat
If you subscribe to our email list or RSVP to an event
Through your interactions with our website or social media
If you send us a message, fill out a form, or speak to one of our team members
If you're attending a class or retreat, we may ask for health details to help tailor our offerings and ensure your safety. Without this information, we may not be able to offer certain services.
Why we collect and use your information
We only collect personal information when we need it — to help support your experience at Wattle Crescent Head. We use it to:
Answer your enquiries and confirm your bookings
Tailor our services to your needs and preferences
Keep you informed about new offerings, workshops, and community updates
Provide a safe and welcoming environment for you and others
Manage and support our team and collaborators
Work with service providers who help us run things smoothly (like payment systems, booking software, or email tools)
We only share your details when it’s necessary for the above — and always with care and respect.
Who we may share information with
At times, and only when it’s needed, we may share your information with:
Our teachers and team members who are guiding or supporting your sessions
Service providers we trust — like booking platforms, email services, website hosts, or event partners
Authorities or legal bodies if required by law or where we believe someone’s safety is at risk
We never sell your information. Ever.
Do we send your information overseas?
No — we don’t send your personal information outside of Australia.
Marketing and communications
We love sharing what’s happening at Wattle Crescent Head — from seasonal events to class updates and community news.
You can always choose not to receive these updates by:
Clicking "unsubscribe" at the bottom of our emails
Letting us know directly at hello@wattlecrescenthead.com
Keeping your information safe
We take your security seriously. When you pay online, we use Stripe, a secure payment provider that encrypts and protects your card details. We don’t store your payment info.
We’ve also put in place measures to keep your personal details safe from loss, misuse, or unauthorised access.
Accessing or updating your information
You’re welcome to reach out at any time to:
See what information we hold about you
Correct or update your details
Ask us to stop using certain information
We’ll always do our best to help, and we aim to respond within 30 days.
If something doesn’t feel right
If you feel your privacy has been compromised or you have questions about how we handle your information, please get in touch.
Contact us:
📧 hello@wattlecrescenthead.com
We’ll do our best to resolve your concerns quickly and respectfully. If you’re not satisfied with our response, you can reach out to the Office of the Australian Information Commissioner for further support.
A quick note on changes
Sometimes, we may update this policy to reflect new practices or legal changes. We’ll post the most current version on our website, and if the changes are big, we’ll let you know directly.
Disclaimer
The information on our website and in our communications is shared in good faith. While we try to keep everything up to date and accurate, we recommend confirming details with us directly or seeking professional advice if needed. Wattle Crescent Head is not responsible for any loss or damage arising from the use of this information.